Refund policy

We want you to love your SERISILK purchase. If you're not completely satisfied, we're here to help. Return Window You may request a return or exchange within 14 days of receiving your order. Eligibility To be eligible for a return, items must be: - Unworn, unwashed, and in original condition - With all original tags attached - In original packaging Non-returnable Items - Items showing signs of wear or washing - Items without original tags or packaging - Sale or discounted items (unless defective) Return Shipping - If the return is due to a quality issue or our error, we will cover the return shipping cost. - If the return is due to personal preference or sizing, the buyer is responsible for return shipping costs. Refund Process Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed within 5-7 business days to your original payment method. How to Initiate a Return Please contact us at [your email] with your order number and reason for return before sending any items back.