Shipping & Returns
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
We ship worldwide. Estimated delivery times are as follows:
- United States & Canada: 7–14 business days
- United Kingdom & Europe: 7–14 business days
- Australia & New Zealand: 10–18 business days
- Rest of World: 10–20 business days
Please note: Delivery times may vary due to customs processing, local postal delays, or peak seasons.
Shipping Rates
- Free Standard Shipping on all orders over $99
- Standard Shipping: $5.99 for orders under $99
- Express Shipping: Available at checkout (rates calculated by destination)
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your package at any time.
Returns & Exchanges
Return Policy
We want you to love your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery, provided the item is:
- Unworn and unwashed
- In its original condition with all tags attached
- In the original packaging
How to Return
- Email us at support@mystore.com with your order number and reason for return
- We'll send you return instructions within 24–48 hours
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund will be processed within 5–7 business days
Exchanges
We're happy to exchange items for a different color or style. Please contact us to arrange an exchange before sending your item back.
Non-Returnable Items
- Items marked as final sale
- Gift cards
- Items that have been worn, washed, or damaged after delivery
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and we will resolve the issue promptly at no cost to you.