Contact Us
We'd love to hear from you! Whether you have a question about our silk scarf collections, need styling or gifting advice, or require assistance with an existing order, the SERISILK customer team is here to help.
Official Brand Inquiries & Support
- Brand Entity: SERISILK
- Customer Support Email: allen_3337@hotmail.com
- Customer Service Phone: +86 137 7168 8280
- WhatsApp Support: +86 137 7168 8280 (Contact: Sky)
- Support Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)
- Response Guarantee: Inquiries answered within 24 business hours
Brand Location & Studio (NAP)
Studio & Operations:
SERISILK Studio
Suzhou, Jiangsu Province, China (Historic Silk Craftsmanship District)
Note: For returns and exchanges, please contact our support team first to receive your Return Merchandise Authorization (RMA) and the designated regional fulfillment address.
Order Assistance
If you are reaching out regarding an order you have placed, please include your Order Number (e.g., #1001) in the subject line or message body for expedited processing.
Frequently Asked Questions
Before emailing, you may find instant answers in our FAQ page, covering silk momme weight explanations, care & wash guides, and international shipping estimates.
Thank you for choosing SERISILK. We look forward to connecting with you!