You ordered something handmade in Suzhou — the silk capital of the world. This page tells you exactly what happens next: how your order ships, what we stand behind, and how to keep your scarf beautiful for the next decade.
Questions not answered here? Email sky_3337@sina.com — a real person replies within 24–48 hours on business days.
1. Shipping & Delivery
Processing time
Every order is hand-inspected and packed in our Suzhou studio within 1–2 business days. You will receive a tracking number by email as soon as your parcel ships.
Estimated delivery (from dispatch)
| Destination | Estimated time |
|---|---|
| United States & Canada | 7–12 business days |
| United Kingdom & Europe | 7–12 business days |
| Australia & New Zealand | 8–14 business days |
| Rest of world | 10–20 business days |
Customs clearance can occasionally add a few days, particularly during peak holiday season.
Shipping cost
Free worldwide shipping on all orders. No hidden fees at checkout.
Tracking
Every order ships with full tracking. Allow 2–3 days after dispatch for the first scan to appear. If your tracking shows no movement for more than 5 days, contact us and we will follow up with the carrier.
Customs & duties
International duties are set by your country’s customs authority. They are rare at our order values, but we cannot control or predict them.
2. Our Quality Promise
Every scarf in our store carries four guarantees:
100% Grade 6A mulberry silk. The highest commercial grade — long, lustrous fibers from mulberry-fed silkworms. No blends, no polyester. See our Grade 6A buyer’s guide if you want to understand what that means.
Honest, stated weights. Every product page lists the fabric weight in momme (10, 14, 16 or 18) so you know exactly how the scarf will feel before you order. Not sure which weight suits you? Our momme guide explains the differences plainly.
Hand-finished edges. Every hem is hand-rolled. All colors are set with OEKO-TEX certified dyes — tested safe for skin contact, colorfast, and lasting.
Inspected before shipping. Every piece is checked for weave quality, print clarity, and hemming before it is folded and packed.
Verify it yourself. Pull one thread from the hem and burn it — real silk smells of burning hair and leaves crumbly ash; polyester melts into a hard bead. Full instructions in our authenticity guide. A seller who tells you how to test them has nothing to hide.
A note on natural fiber: minute weave irregularities and slight shade variation between dye lots are signs of authenticity, not defects.
3. Washing
Silk is a protein fiber — treat it the way you treat fine hair: cool water, gentle products, no force.
- Hand wash in cold water (30°C / 86°F or below) with a few drops of pH-neutral detergent or baby shampoo.
- Swish gently for 3–5 minutes. Do not rub, scrub, or soak overnight.
- Rinse in cool water. A teaspoon of white vinegar in the final rinse restores luster.
- Never use hot water, enzyme detergents, bleach, or stain removers — enzymes digest silk fibers.
Full step-by-step instructions, including stain removal: How to Wash a Silk Scarf Without Ruining It.
4. Drying & Ironing
- Never wring. Press water out gently, then roll in a clean towel to absorb moisture.
- Dry flat, in shade. Direct sunlight fades dyes; tumble dryers and radiators make fibers brittle.
- Iron on the lowest silk setting, on the reverse side or under a pressing cloth, while slightly damp. A garment steamer or a steamy bathroom works just as well.
5. Storage
- Roll or fold loosely — avoid tight folds under heavy items for extended periods.
- Store clean. Invisible traces of perfume or skin oil attract moths and can yellow over time. A cedar or lavender sachet in the drawer is a gentle deterrent.
- Keep away from prolonged light exposure, which slowly fades even the best dyes.
- Apply perfume before putting your scarf on, never directly onto the fabric — alcohol can spot-mark silk.
Treated this way, a Grade 6A silk scarf stays beautiful for ten years or more.
6. Returns & Exchanges
- 30-day returns on unworn, unwashed items in original condition.
- Arrived damaged or not as described? Email us a photo within 7 days of delivery — we will replace or refund it, shipping on us, no questions asked.
For full details, see our Shipping & Returns policy.
7. Questions?
Email: sky_3337@sina.com
Response time: within 24–48 hours on business days — usually faster.
For order questions, please include your order number.
Will colors bleed when washed? Our OEKO-TEX certified dyes are colorfast in cold water. For the first wash, wash the scarf alone as a precaution.
Do you offer gift wrapping? Every order is packed carefully in tissue paper. Add a gift note at checkout and we will include it with your order.
Which weight should I choose? 14 momme for daily wear, 16 for structure and presence, 18 for heavyweight luxury, 10 for summer and headscarves. Full comparison in our momme guide.